Shipping Policy

U.S. SHIPPING:

We provide tracking information as soon as it’s available to us, so you can follow your order every step of the way.

Estimated Shipping Times (excludes weekends/public holidays):

a) Standard Shipping

  • Handling Time: 2–3 business days (Monday to Friday)
  • Shipping Time: 3–20 business days (Monday to Friday)

b) Standard Shipping Fee & Tax

  • Shipping Fee:
    • 30% of total order if the total order > $19.96
    • $5.99 if the total order ≤ $19.96
  • Sales Tax: 12% of the total order

In rare cases, deliveries may extend beyond the stated time due to unexpected delays. While we aim to prevent such occurrences, delays may happen during peak holiday seasons (November to December), promotional periods, or other unforeseen circumstances. If there are no tracking updates for over 30–60 business days, we’ll ship a new package to you.

PROCESSING TIME VS. SHIPPING TIME

Please note that processing time is separate from shipping time and should be added to the total delivery timeframe. Once your order has been processed, our shipping partner will pick it up for dispatch, and tracking information will be available via email and on our website.

Occasionally, processing times may exceed the usual timeframe due to holiday peaks, promotions, or other events. We appreciate your understanding and patience during these busy times.

UNCLAIMED ORDERS

We cannot be held responsible for packages returned to us due to refusal, unclaimed, undeliverable status, or incorrect/incomplete addresses.

If you identify an incorrect or incomplete address in your order confirmation, please email us immediately at with the correct details. Once the order has been processed, changes cannot be made, and we are not responsible for delivery issues due to address errors.

SEPARATE PACKAGES

Your order may arrive in separate packages for any of the following reasons:

  • Items may be back-ordered
  • Weight restrictions for standard shipping by postal services
  • Different warehouse locations (we operate from multiple warehouses to offer you a wider selection of items)